Delete Your Account
You can request deletion of your IMW Invoice account and its data at any time. This page explains how to make the request, what is deleted, and how long it takes.
Delete it yourself, in the app
The fastest way is right inside IMW Invoice. On the web, open Account and choose Delete account in the Danger zone; on the phone, tap Delete account at the bottom of the dashboard. You will confirm with your password and a one-time code emailed to you, and the deletion happens immediately.
Or request it by email
Prefer we handle it? Send an email to [email protected] with the subject line “Account deletion request”, sent from the email address on your account. We will confirm the request with you before anything is removed, then complete the deletion. No reason is required.
What is deleted
- Your user account: name, email address, and sign-in credentials.
- If you are the only user of a company, that company’s data as well: customers, contacts, invoices, estimates, payments, expenses, time entries, projects, items, and uploaded images such as receipts and your logo.
- Any active sessions and connected AI-assistant authorizations.
What may be retained
- If other users remain in your company, the company’s business records stay with the company; only your personal account is removed.
- Records we are legally required to keep (for example, billing and tax records of your subscription with us) are retained for the legally required period and then deleted.
- Routine encrypted backups age out automatically on a fixed schedule.
Timeline
We complete verified deletion requests within 30 days, and usually much sooner. We will confirm by email when the deletion is done.
Questions
Anything unclear, or want a copy of your data first? Email [email protected] and a real person on our team will reply.